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Warranty Policy

Limited Warranty Policy - Indoor Gardens

All our Indoor Gardens come with a 3-year warranty for hardware components and 1-year warranty on electronic components against defects in workmanship and materials.

To be eligible for a warranty replacement you must have proof of purchase (order number or email confirming purchase) and be the original owner of the Indoor Garden.

Damage or equipment failure due to normal wear and tear, improper or negligent assembly, maintenance, accident, abuse, improper or abnormal use, and relocation is not covered under the warranty.

Damage Reporting

To report an issue with, or damage to, your Rise Garden, please contact us at support@risegardens.com with a description of how the damage occurred and at least two, clear and well-lit photos of the affected area.

If you are experiencing an issue with you Garden and have not already, please check out the below troubleshooting resources:

Troubleshooting Your EC/Ph Sensor
Troubleshooting your Family Garden Pump
Troubleshooting your Personal Garden Pump
Connecting your Garden to the Internet

If your situation is not covered under our warranty, we have replacement parts for our Garden listed on our website, HERE.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@risegardens.com and send your item to: 3732 Oakton Street, Skokie IL 60076, United States.

Shipping

To return your product, you should mail your product to: 3732 Oakton Street, Skokie IL 60076, United States

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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Your Nutrient Subscription

STEP 1: Select Nutrients

Whether you want to fortify fragile first stems or nurture a plant’s late-stage growth, there is a nutrient mix to help.

You'll need Ph and Thrive on a weekly basis. Sprout is used in the early stages of your plants' lives and Blossom is used in later stages when you are growing fruiting or flowering plants.

Ships in 1-2 weeks.

STEP 2: Select Frequency

Decide on the frequency of delivery and never run short on the “food” that makes your plants happy.

You completed your selection! You are ready to Start your Gardener Journey

Remember you will be able to manage your subscription through “My Account”
Each Nutrients will be set as an individual Subscription. You can change Periodicity, swap Products or Cancel at any Time!

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Select the best fit for you

All indoor gardens come with everything you need to get growing!

Get first subscription shipment FREE with your garden

Save up to 50% over the year! All Plans include Free Shipping for life.

Whether you want to fortify fragile first stems or nurture a plant’s late-stage growth, there is a nutrient mix to help.

You'll need Ph and Thrive on a weekly basis. Sprout is used in the early stages of your plants' lives and Blossom is used in later stages when you are growing fruiting or flowering plants.

Ships in 1-2 weeks.

How often should we send it?

Decide on the frequency of delivery and never run short on the “food” that makes your plants happy. You can Pause, cancel or change frequency at any time.

You completed your selection! You are ready to Start your Gardener Journey

Remember you will be able to manage your subscription through “My Account”
Each Nutrients will be set as an individual Subscription. You can change Periodicity, Pause Products or Cancel at any Time!

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